Privacy Policy

Last Updated: September 4, 2026

Mojo USA (“Mojo USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit mojo-usa.com, place an order, create an account, submit artwork or other files, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Mojo USA, we may collect the following types of information.

Information You Provide to Us

We may collect information you voluntarily provide, including:

  • First and last name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Company, school, organization, or team name

  • Account username and related account information

  • Order and purchase information

  • Product selections, sizes, quantities, colors, personalization, player names, numbers, and other customization information

  • Team or organization information

  • Artwork order numbers and other order references

  • Messages, comments, instructions, and customer-service communications

  • Artwork, logos, photographs, graphics, documents, and other files you upload

  • Information submitted through contact forms, artwork forms, product forms, team forms, quote requests, or other forms on our website

  • Shopping cart and saved-cart information

  • Any other information you choose to provide to us

Order and Transaction Information

When you purchase products through Mojo USA, we collect information necessary to process and fulfill your order, including the products ordered, quantities, customization details, billing and shipping information, order status, transaction information, and order history.

Payment transactions may be processed by third-party payment processors. Mojo USA may receive transaction-related information from those providers, such as payment status, transaction identifiers, payment method type, and limited payment details.

We do not intentionally store complete payment-card numbers on our own systems unless specifically required and handled through an authorized payment-processing system.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website or page

  • Pages viewed

  • Date and time of visits

  • Time spent on pages

  • Website interactions

  • Approximate geographic information derived from your IP address

  • Cookie identifiers and similar technical information

  • Diagnostic, security, and error information

We may use this information to operate the website, understand how visitors use it, improve performance, troubleshoot problems, prevent fraud, and maintain security.

2. Cookies and Similar Technologies

Mojo USA may use cookies and similar technologies to operate and improve our website.

These technologies may be used for purposes such as:

  • Keeping products in your shopping cart

  • Maintaining login sessions

  • Remembering preferences

  • Saving or retrieving shopping carts

  • Processing ecommerce transactions

  • Website security and fraud prevention

  • Measuring website traffic and performance

  • Understanding how visitors interact with the website

  • Improving our website, products, and services

Some cookies are necessary for the website and ecommerce features to function properly.

Depending on the services enabled on our website, third-party analytics, advertising, payment, security, or other service providers may also place or access cookies or similar technologies.

You can control cookies through your browser settings. Disabling certain cookies may prevent portions of the website from functioning correctly.

3. How We Use Your Information

We may use information we collect to:

  • Process, manufacture, fulfill, and ship orders

  • Process payments and transaction information

  • Create and manage customer accounts

  • Provide order status and shipment information

  • Create and customize apparel and other products

  • Process artwork, logos, designs, personalization, and other customer-provided content

  • Create and maintain team, organization, or customer product pages

  • Locate team products or previous artwork

  • Communicate with customers regarding orders, artwork, approvals, shipping, or customer-service issues

  • Respond to questions, requests, and support inquiries

  • Provide quotes and product information

  • Maintain saved shopping carts and other requested website functionality

  • Send transactional emails and other communications related to your purchases or requests

  • Send promotional communications where permitted by law and consistent with your communication preferences

  • Operate, maintain, troubleshoot, and improve our website

  • Analyze website performance and usage

  • Protect our website, customers, employees, and business

  • Detect and prevent fraud, abuse, security incidents, and unauthorized activity

  • Maintain appropriate business and accounting records

  • Enforce our policies and agreements

  • Comply with applicable legal obligations

4. Customer Artwork and Uploaded Files

Mojo USA provides customers with the ability to submit artwork, logos, photographs, graphics, documents, design instructions, and other files for the creation or customization of products.

These files may be stored and accessed as necessary to:

  • Create requested artwork or products

  • Produce customer orders

  • Make revisions requested by the customer

  • Maintain records of previous designs

  • Reproduce or reorder previously created products

  • Provide customer support

  • Maintain team or organization product offerings

Customers should not upload confidential, sensitive, or personally identifying information that is not necessary for the requested product or service.

By uploading content, you represent that you have the authority or permission necessary to provide that content to Mojo USA for the requested purpose.

5. How We Share Information

Mojo USA does not sell personal information for money.

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services.

These may include companies that provide:

  • Website hosting and infrastructure

  • Ecommerce services

  • Payment processing

  • Shipping and delivery

  • Email delivery

  • Customer communications

  • Website analytics

  • Security and fraud prevention

  • Data storage and backup

  • Technical support

  • Accounting or business services

  • Manufacturing, fulfillment, or production services

We provide these parties with information only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, subpoenas, or governmental requests

  • Enforce our agreements or policies

  • Investigate suspected fraud or unlawful activity

  • Protect the rights, property, safety, or security of Mojo USA, our customers, or others

  • Establish, exercise, or defend legal claims

If Mojo USA is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

6. Payment Processing

Purchases made through our website may be processed using third-party payment-processing services.

Payment processors may collect information necessary to complete your transaction. Their collection and handling of payment information are subject to their own privacy policies and security practices.

Mojo USA may receive information confirming whether a transaction was successful, transaction identifiers, payment method information, and other information necessary for accounting, refunds, customer service, and order processing.

7. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use Mojo-USA.com.

These services may collect information such as IP addresses, browser and device information, pages visited, referring pages, interactions, and approximate location information.

We use this information to understand website traffic, diagnose technical issues, improve website performance, and improve the customer experience.

8. Email and Marketing Communications

We may send emails necessary to complete transactions or respond to requests, including:

  • Order confirmations

  • Artwork communications

  • Order-status notifications

  • Shipping notifications

  • Account-related communications

  • Customer-service responses

  • Requested quotes or product information

Where permitted by law, we may also send promotional or marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications when available.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages concerning an order, account, or request.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

For example, we may retain order records, transaction records, customer communications, artwork, product customization information, and related information to:

  • Fulfill current orders

  • Assist with future reorders

  • Maintain product and artwork history

  • Provide customer support

  • Maintain accounting and tax records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Meet legal and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, Internet transmission, database, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

Customers are responsible for protecting their account credentials and should notify us if they believe their account or personal information has been compromised.

11. Your Privacy Choices and Requests

Depending on where you live and applicable law, you may have rights concerning your personal information.

You may contact us to request that we:

  • Provide information about personal information we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Address questions about how your information is used

  • Update your communication preferences

Certain information may need to be retained when required or permitted by law, including information necessary for accounting, tax, fraud prevention, dispute resolution, contractual, warranty, order-history, or other legitimate business purposes.

We may need to verify your identity before completing certain privacy requests.

12. Children’s Privacy

Mojo USA’s website and online purchasing services are not directed toward children under 13.

We do not knowingly collect personal information online directly from children under 13 in a manner prohibited by applicable law.

Because many Mojo USA products are created for youth sports teams, schools, and organizations, an adult customer, coach, parent, team representative, or organization may provide information relating to a minor that is necessary to customize or fulfill an order, such as a player’s name, number, garment size, or similar product information.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Mojo USA does not control the privacy practices of third-party websites. Information you provide directly to a third party is governed by that party’s privacy policy and practices.

We encourage you to review the privacy policies of third-party websites and services you use.

14. International Visitors

Mojo USA is based in the United States, and information collected through our website may be processed and stored in the United States or other locations where our service providers operate.

If you access our website from outside the United States, your information may be transferred to and processed in jurisdictions with privacy laws different from those in your location.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Mojo USA
95 N. Mulberry St., Unit 1
Chillicothe, OH 45601

Email: sales@mojo-usa.com
Phone: 740-702-6656